FAQ's

Quick FAQs

🔐 How do you ensure secure guest access?
We use high-quality lock boxes and digital keypads for secure, hassle-free check-ins and check-outs. We prefer e-lock systems for added convenience and security; however, the choice ultimately rests with the property owner.

🏡 What services are included in short-term rental management?
Our services cover listing optimization, guest communication, cleaning coordination, maintenance, and pricing strategies to maximize bookings.

🧹 How do you handle cleaning and turnover?
We work with professional cleaning teams to ensure the property is spotless and ready for the next guest. We also restock essentials as needed.

🛠️ What if a guest damages my property?
We work with platforms like Airbnb and Vrbo to file claims under the guest damage waiver, if needed. We also inspect the property after each stay. As outlined in the contract, guest damage, normal wear and tear, and major damage are clearly defined to ensure proper handling and resolution.

📅 Can I still use my property when I want?
Owners may use their property at any time when there is no active reservation. To block off dates, owners must use the owner’s portal or inform the Manager directly. Extended owner stays beyond 14 days require prior discussion with the Manager. Additionally, blocking dates during peak seasons or holidays—such as the Fourth of July, Memorial Day Weekend, and Labor Day Weekend—requires prior approval to prevent scheduling conflicts and maximize rental income.

💸 How do you handle pricing and booking?
We use dynamic pricing strategies that adjust rates based on market trends, seasonality, and demand to maximize rental income. We also ensure that booking policies align with the owner's preferences.

💬 What if there’s a problem with a guest during their stay?
We handle any issues directly, from noise complaints to damage or dissatisfaction. Our local team ensures that concerns are addressed quickly and professionally.

🛏️ How often will my property be inspected?
Your property will be inspected regularly, at least after each guest's stay. We also conduct periodic maintenance checks to ensure everything is in top condition.

📞 Can I get regular updates on my property?
Yes! Owners will receive regular reports on bookings, income, and any important property updates. We provide full transparency and stay in touch throughout the management process.

💼 Are there any extra fees?

Our management fee covers a wide range of services. The specific costs for services such as cleaning, maintenance, or damage claims are calculated based on your property and outlined using our management fee calculator.

🏠 Can you manage multiple properties?
Yes! Whether you have one property or several, we provide management services for multiple vacation rentals, ensuring consistency and high-quality service across all of them.